Master your data.
Harness every facet of your healthcare operations.
Innovative AI-driven technology, purpose-built for multi-location practices.
What We Do
We connect your EHR, billing, scheduling, and clinical systems into one operational layer. Denied claims get reprocessed automatically. Prior authorizations track themselves. Your team manages by exception, not by spreadsheet.
Sound Familiar?
The costly issues in running a practice aren't dramatic. They don't make headlines. Instead, they are the quiet, repetitive friction that consumes hours every single day.
The front desk that can't keep up.
One person answers the phone, checks in patients, verifies insurance, and manages walk-ins. A study of 7,000 calls across 22 medical practices found that 42% went unanswered during business hours . Not because nobody cares, but because one person can't physically handle four jobs at once.
Patients hang up and call the practice down the street. You don't find out until there are unexplained gaps in the schedule. The front desk isn't failing; your processes and systems are.
Solved by: Agents (Patient Intake Agent) →
The billing denials nobody has time to chase.
Claims get denied, and the denial letter ends up in a pile. The rework deadline passes, and the Optum 2024 Denials Index reports the average initial denial rate at nearly 12% . HFMA reports that up to 65% of denied claims are never reworked . For an ASC or specialty practice, that adds up to hundreds of thousands of dollars in lost revenue. Not from bad care, but from paperwork that wasn't addressed in time.
The billing team isn't lazy. They're just triaging, and the denials always lose to whatever's on fire today.
Solved by: Insights (denial trends and payer mix) → · Agents (KPI Anomaly Watch Agent) →
The prior auth that eats the whole morning.
According to the AMA's 2024 Prior Authorization Survey, physicians and their staff spend an average of 13 hours per week (roughly one and a half business days) completing 39 prior authorization requests per physician . Your clinical coordinator is on hold with payers, faxing forms, and re-faxing because the first submission "wasn't received." This effectively creates a full-time role dedicated solely to waiting.
When multiplied across a multi-location practice, you end up paying for staff to sit on hold. This leads to coordinator burnout, and the most capable individuals tend to leave.
Solved by: Agents (Prior Auth Agent) →
The office manager who took everything with them.
Your billing lead understood which payers required specific billing codes, which referral contacts would answer the phone, and which workarounds prevented claims from being delayed. None of this information was documented.
When they left, valuable knowledge went out the door. The new manager is starting from scratch, making mistakes the previous manager resolved years ago. Every practice has this single point of failure, and most don't realize it until something breaks.
Solved by: Search (payer policy and patient chart search) → · Foundation (unified EHR, PM, billing data) →
What We Build
What We Build for Practices Like Yours
Revenue cycle intelligence.
Your billing, claims, and payer data are integrated into a single unified workflow. Denied claims are flagged within 48 hours, sorted by the denial reason, and queued for rework, with the necessary supporting documentation already attached. Claims that would have previously piled up and expired are now processed automatically.
Solved by: Insights (DSO Performance Pack, denial trends) → · Agents (KPI Anomaly Watch Agent) →
Prior auth tracking and automation.
The system automatically connects to payer portals to check authorization status on a regular schedule. When a deadline is near or a denial is received, your coordinator gets an alert with the appeal template already filled out from the patient's chart. Your team stops manually checking each request and starts managing by exception. Staff time per doctor decreases significantly.
Solved by: Agents (Prior Auth Agent) → · Search (payer policy search) →
Multi-location operations dashboard.
One view of all locations: revenue per provider, same-day cancellation rates, patient return rates, breakdowns of the insurance plans your patients carry, and staffing ratios. Updated daily instead of quarterly. Designed around how practice owners and regional directors actually make decisions.
Solved by: Insights (per-location P&Ls) → · Foundation (unified EHR, PM, billing, scheduling) →
Practice system integration.
We connect the systems you already use. Your EHR, practice management software, billing platform, and scheduling tool provide data into a single operational layer. No need for rip-and-replace, multi-year migration, or an IT department.
Solved by: Foundation (EHR, PM, billing, clearinghouse) → · Audit (diagnostic starting point) →
Built for Healthcare
Purpose-Built for Healthcare.
HIPAA-compliant without the headache.
We manage compliance so you don't have to worry. Whether your tools operate in a secure cloud or on your own servers, patient data stays encrypted, access-controlled, and fully auditable. For practices that won't send PHI to public LLMs, our Search product deploys on-prem with open-source models. Your compliance team will approve this.
See Search (on-prem option) →Works with whatever systems you already use.
We integrate with athenahealth, eClinicalWorks, Open Dental, NextGen, Kareo, Cerner, and over 40 other EHR and PM systems, from Dentrix to Epic. We do not replace your software; we fill the operational gaps between them.
See Foundation →No IT department required.
Forward-deployed engineers handle the setup, integration, and ongoing maintenance. Your team uses the tools, and we keep them running. Every deployment is built to make your front desk, billing coordinators, and clinicians more capable, not redundant. If you have an IT team, we collaborate with them. Either way, you won't need to hire someone new for management.
See Upskill (workforce fluency) →You own it, outright.
One investment. The code belongs to you, the data belongs to you, and the price doesn't climb with your headcount. It pays for itself before the first renewal discussion.
The Real Cost
The Cost of Doing Nothing
Every hour your team spends chasing denials, sitting on hold, and reconciling spreadsheets is an hour not spent on patient care or growing the practice.
Consider this: The billing coordinator spends half her week chasing denied claims that expire before anyone can handle them. One study found that over 40% of calls to medical practices go unanswered during business hours. The prior authorization coordinator spends three hours on hold every morning. And the office manager who quit took all the payer workarounds with them.
In a practice with five providers, the total cost quickly adds up when you consider denied claims that never get reprocessed, staff time lost on manual tasks, and patients who hang up and call the competing practice down the street. Most practices we speak with are surprised by how high these numbers are.
The fix costs less than the manual workarounds. And it starts returning time in weeks, not quarters.
Recoverable Revenue
How much is your group leaving on the table?
A two-minute estimate of what your group could recover annually from denied claims your team can't get to, services rendered but never billed, and front-desk hours spent on pure manual rework. Adjust the inputs for your group.
Your Group
Total active locations across the group.
Gross collections, not net. ASCs and dental DSOs land higher; primary care lands lower.
Includes intake, scheduling, eligibility, and billing coordinators.
Wage plus benefits and overhead. Use $25/hour if you're not sure.
Your Numbers
Estimated annual recoverable revenue
$669K - $1.8M
What Foundation, Insights, and Agents would unlock for a group your size. The range reflects conservative and optimistic recovery rates. Most groups land in the middle.
FAQ
Common Questions
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Get full visibility into your operations, exactly the way you want.
Imagine your front desk and billing team with breathing room. Take the five-minute Healthcare AI Readiness Assessment to see where to start.